What is our return policy?
You have 30 days from your order date to request a return.
Buyers are required to return the item(s) in the condition it arrived and are responsible for return shipping costs.
Once we have received the returned item, we will issue you a refund for the full purchase price of the item excluding the actual cost of initial shipping.
Once you have requested a return, you have 3 days to ship your item(s).
If you do not ship your return within 3 days from the return request date, your order may be eligible for store credit only.
MAXWELL SPORT reserves the right to refuse returns that do not meet our return requirements.
This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.
All items must be unworn with the original tags attached.
All items are returnable, with the exception of the following:
-Items marked final sale
We reserve the right to return any item that does not comply with our return policy.
Do you offer exchanges?
We are so sorry, but we are no longer accepting exchanges.
Ultimately we are trying to create the best experience for you, and part of this is getting the correct product to you as fast as possible. If you are in need of a different size, color, or item, simply follow our returns process for the item/items you no longer want, and place a new order for the item/items you do want.
If you received a gift and want to exchange it, please contact email@example.com and we can help you out.
What should I do if I get a damaged or defective item?
Please send an email to firstname.lastname@example.org.
In the body of the email please include your order number, a picture of the damage and a short description of the issue.
How long does it take to process a return?
Once your return has been shipped back to us, please allow up to 5-10 business days for the return to be processed at our distribution center.